Refund Policy
At LinkShop Inc., we strive to provide our customers with high-quality health products and exceptional customer service. We want you to be completely satisfied with your purchase, but we understand that sometimes returns and refunds are necessary. This Refund Policy outlines the guidelines and procedures for requesting a refund for products purchased through our online store.
Eligibility for Refunds
To be eligible for a refund, please ensure that your request meets the following conditions:
The request for a refund is made within 30 days of the original purchase date.
The product(s) being returned are in their original condition, unopened, and unused.
Proof of purchase, such as the order number or receipt, is provided.
The product(s) being returned are not on our non-returnable list (see section 3).
Refund Process
If you meet the eligibility criteria mentioned above and wish to request a refund, please follow these steps:
Contact our customer support team via email or phone within 30 days of your purchase. Provide them with your order details, including the order number, and explain the reason for your refund request.
Our customer support team will review your request and may ask for additional information or clarification if needed.
If your refund request is approved, we will provide you with instructions on how to return the product(s). You will be responsible for the shipping costs associated with returning the item(s) to us.
Once we receive the returned product(s) and verify their condition, we will initiate the refund process.
Refunds will be issued using the original payment method used for the purchase. Please note that it may take a few business days for the refund to be processed and reflected in your account.
Non-Returnable Items
Certain items are not eligible for a refund. These include:
Products that have been opened, used, or are not in their original condition.
Perishable goods, such as food or supplements with expiration dates.
Personal hygiene items, including but not limited to, creams, lotions, or intimate care products.
Gift cards or digital products that have been redeemed or activated.
Please note that this list is not exhaustive, and we reserve the right to determine the eligibility of items for a refund on a case-by-case basis.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately. We will require evidence, such as clear photos or videos, to assess the situation. Once verified, we will provide you with options for a replacement, exchange, or refund.
Contact Us
If you have any questions or need further assistance regarding our refund policy, please feel free to reach out to our customer support team. You can contact us via email, phone, or through the contact form on our website. We are here to help and ensure your satisfaction.
Note: This refund policy is subject to change without prior notice. Please refer to the most recent version available on our website or contact our customer support team for any updates.
